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Billing

Manage your subscription payments, update payment methods, and access invoices.

Accessing Billing​

  1. Go to Settings → Subscription
  2. Click Manage Billing

This opens the billing portal where you can manage all payment details.

Payment Methods​

Adding a Payment Method​

  1. Open the billing portal
  2. Click Add Payment Method
  3. Enter your card details
  4. Click Save

Accepted Payment Methods​

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • More options coming soon

Updating Payment Method​

  1. Open the billing portal
  2. Click Payment Methods
  3. Add a new method or update existing
  4. Set as default if desired

Removing a Payment Method​

  1. Open the billing portal
  2. Click Payment Methods
  3. Click Remove next to the method
  4. Confirm removal
Keep One Valid Method

You must have at least one valid payment method while on a paid plan.

Invoices​

Viewing Invoices​

  1. Open the billing portal
  2. Click Billing History or Invoices
  3. See all past invoices

Downloading Invoices​

Click on any invoice to:

  • View details
  • Download as PDF
  • Email to yourself

Invoice Contents​

Each invoice includes:

  • Invoice number and date
  • Plan and billing period
  • Amount charged
  • Payment method used
  • Tax details (if applicable)

Billing Cycle​

How Billing Works​

  • Monthly plans: Charged on the same day each month
  • Annual plans: Charged once per year on signup anniversary
  • Upgrades: Pro-rated charges immediately
  • Downgrades: Take effect at next billing cycle

Billing Date​

Your billing date is set when you first subscribe. For example:

  • Subscribe on March 15
  • Billed on the 15th of each month

Changing Billing Date​

Billing dates cannot be changed directly. To adjust:

  1. Cancel your subscription
  2. Re-subscribe on your preferred date

Refunds​

Refund Policy​

  • Monthly plans: No refunds for partial months
  • Annual plans: Contact support for pro-rated refunds
  • Billing errors: Always refunded

Requesting a Refund​

Contact us at [email protected] with:

  • Your account email
  • Reason for refund request
  • Relevant invoice numbers

Updating Billing Information​

Billing Address​

  1. Open the billing portal
  2. Click Billing Information
  3. Update your address
  4. Save changes

Tax Information​

If you need invoices with specific tax IDs:

  1. Open the billing portal
  2. Add your tax ID/VAT number
  3. Future invoices will include this

Failed Payments​

What Happens​

If a payment fails:

  1. We'll retry the payment
  2. You'll receive email notifications
  3. After multiple failures, service may be restricted

Resolving Failed Payments​

  1. Check your payment method is valid
  2. Ensure sufficient funds are available
  3. Update card if expired
  4. Contact your bank if issues persist

Grace Period​

We provide a short grace period for failed payments:

  • Access continues temporarily
  • Multiple retry attempts
  • Email notifications at each step

Canceling Your Subscription​

How to Cancel​

  1. Go to Settings → Subscription
  2. Click Cancel Subscription
  3. Select a cancellation reason (optional)
  4. Confirm cancellation

What Happens When You Cancel​

  • Access continues until end of billing period
  • No more charges
  • Data is preserved
  • Downgraded to Free plan features

Reactivating After Cancellation​

If you cancel but change your mind:

  1. Go to Settings → Subscription before period ends
  2. Click Reactivate
  3. Subscription continues without interruption

Taxes​

How Taxes Work​

  • Prices displayed may be pre-tax
  • Applicable taxes added at checkout
  • Tax rates depend on your location
  • Invoices show tax breakdown

Tax Exemption​

If you're tax-exempt:

  1. Contact support with documentation
  2. We'll update your account
  3. Future charges will exclude tax

Enterprise & Teams​

Volume Discounts​

For teams of 5+ users, contact us for custom pricing.

Enterprise Features​

  • Dedicated account manager
  • Custom integrations
  • SSO/SAML support
  • Volume licensing

Contact [email protected] for enterprise inquiries.

Frequently Asked Questions​

When will I be charged?​

You're charged immediately when upgrading, then on your billing date each cycle.

Can I get an invoice before paying?​

Contact support for advance invoicing for annual plans.

Why was I charged a different amount?​

Possible reasons:

  • Pro-rated upgrade
  • Annual discount applied
  • Currency conversion
  • Tax added

Check your invoice for details.

Is my payment information secure?​

Yes. We use Stripe for payments:

  • PCI DSS compliant
  • Card details never touch our servers
  • Encrypted transmission

Contact Billing Support​

For billing issues: